Browsing Tag »great customer service«

A Last Note on the Carphone Warehouse Incident

May 24, 2008

If you need the history – I had a big problem with the company (blogged here), which was resolved the day after I wrote a post about it on this site (blogged here). A lot of people might see this as a victory for blogs and bloggers. I’d agree, sure. But, on reflection, I think it’s [...]

How Carphone Warehouse Regained My Trust

May 24, 2008

This post is a follow-up to the last, rather less complimentary one, Goodbye, Carphone Warehouse, You Lied and Cheated… At 10am this morning – and it’s Saturday on a bank holiday weekend, you’ll note, I got a call from Sarah, a customer services manager at Carphone Warehouse. She gets Google Alerts for mentions of the company’s [...]