If you need the history – I had a big problem with the company (blogged here), which was resolved the day after I wrote a post about it on this site (blogged here).
A lot of people might see this as a victory for blogs and bloggers. I’d agree, sure. But, on reflection, I think it’s more of a victory for …read the rest of this article

This post is a follow-up to the last, rather less complimentary one, Goodbye, Carphone Warehouse, You Lied and Cheated…
At 10am this morning – and it’s Saturday on a bank holiday weekend, you’ll note, I got a call from Sarah, a customer services manager at Carphone Warehouse. She gets Google Alerts for mentions of the company’s name on her Blackberry, and …read the rest of this article

NB: This story has a happy ending!
Dear Carphone Warehouse,
We used to have it so good. I’ve been a customer for about four years, and you’ve never put a foot wrong until now. You found me good deals and gave me good advice on tariffs and handsets. But I’m not sure our relationship can recover after this week. Having memorised all …read the rest of this article